Introduction

The below standard sales conditions for consumer purchases of goods over the Internet govern this purchase. The Contracts Act mainly regulates consumer purchases over the Internet, the Consumer Purchases Act, the Marketing Act, the Right of Cancellation Act and the E-commerce Act, and these laws give the consumer inalienable rights. 

1. Partner

The Seller is the company: Kitcehntech Solutions LTD, 14979511, 21, Ellis Street, LONDON, London, SW1X 9AL, UNITED KINGDOM, Mail: customerservice@cosorishop.co.uk and is from now on referred to as the and is from now on referred to as the seller/seller.

The Buyer is the consumer who makes the order and is referred to as the buyer/buyer.

2. Price

The stated price for the goods and services is the total price the Buyer must pay. Prices are always stated in GBP. This price includes all taxes, VAT and additional costs. Additional costs that the Seller has yet to be informed about before the Buyer shall not bear the purchase.

3. Conditions

The conditions are binding for both parties when the Buyer has sent his order to the Seller.

The conditions are nevertheless not binding if there has been a typing or typing error in the offer from the Seller in the ordering solution in the online store or the Buyer’s order, and the other party realized or should have realized that there was such an error.

4. Payment

The Seller can demand payment for the item from the time it is sent from the Seller to the Buyer. If the Buyer uses a credit or debit card for payment, the Seller can reserve the purchase price on the card when ordering. The card is charged on the same day the item is sent.

5. Return

You have 30 days from the date of purchase to initiate a return. Return shipping costs of £9.99 will be deducted from your refund amount. 

4.1 Payment intermediary

Payment for products purchased in the online store can be made safely and securely through our payment intermediary, Stripe or PayPal.

Online payment with Stripe accepts bank and credit cards with MasterCard and Visa. When paying, you state your name, card number, expiry date and check digit (CCV). Your safety and security are very important to us, and with partners such as Stripe, this security is taken care of.

If you pay with Paypal, you can do this from your PayPal account or your MasterCard / Visa card (you do not need a separate PayPal account to pay by card). PayPal is one of the world’s largest online payment intermediaries used by thousands of online shops and private individuals. Cosori.no does not get access to the credit card data or other payment information about you from PayPal and consequently does not store this either.

Stripe and PayPal are large, internationally recognized payment intermediaries making a living by making online payments safe. We cannot access payment information, such as the credit card number you provide when paying. This information is sent encrypted directly to them and never reaches our server. We only get back a confirmation that the payment has been completed so that our system can set the status of your order to pay.

1. Delivery

Delivery occurs when the Buyer, or his representative, has taken over the thing.

If no delivery time is stated in the order solution, the Seller must deliver the goods to the Buyer without undue delay and by 30 days after the order from the customer. The goods must be delivered to the Buyer unless otherwise separately agreed between the parties.

1. The risk of the goods

The risk for the goods passes to the Buyer when he, or his representative, has had the goods delivered under point 6.

1. Right of withdrawal

Unless the agreement is exempt from the right of cancellation, the Buyer can cancel the purchase of the goods under the Right of Cancellation Act.

The Buyer must notify the Seller of using the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, holiday or bank holiday, the deadline is extended to the nearest working day.

The withdrawal period is deemed to have been met if notification is sent before the end of the period. The Buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be made in writing (right of withdrawal form, e-mail or letter).

The cancellation period starts to run:

• When purchasing individual items, the cancellation period will run from the day after the item(s) have been received.
• If the purchase consists of several deliveries, the cancellation period will run from the day after the last delivery has been received.

The withdrawal period is extended to 12 months after the end of the original period if the Seller needs to inform the Seller before the conclusion of the agreement that there is a right of withdrawal and a standardized withdrawal form. The same applies in the event of a need for more information on terms, deadlines and procedures for exercising the right of withdrawal. If the trader makes sure to provide the information during these 12 months, the cancellation period still expires 14 days after the day the Buyer receives the information.

When using the right of withdrawal, the goods must be returned to the Seller without undue delay and by 14 days from the notification of the use of the right of withdrawal being given. The Buyer covers the direct costs of returning the item unless otherwise agreed or the Seller has failed to state that the Buyer must cover the return costs. The Seller cannot set a fee for the Buyer’s use of the right of withdrawal.

The Buyer can try or test the goods properly to determine their nature, properties and function without losing the right of withdrawal. If the examination or testing of the goods goes beyond what is reasonable and necessary, the Buyer may be held liable for any reduced value.

The Seller is obliged to repay the purchase price to the Buyer without undue delay and by 14 days from the Seller receiving notification of the Buyer’s decision to exercise the right of withdrawal. The Seller has the right to withhold payment until he has received the goods from the Buyer or until the Buyer has submitted documentation that the goods have been returned.

1. Delay and non-delivery – the Buyer’s rights and deadline for reporting claims

If the Seller does not deliver the goods or delivers them late in accordance with the agreement between the parties, and this is not due to the Buyer or conditions on the Buyer’s side, the Buyer may, in accordance with the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase price, demand fulfilment, terminate the agreement and demand compensation from the Seller.

In the case of claims for default powers, the notification should be in writing (for example, e-mail) for reasons of evidence.

Fulfillment

The Buyer can maintain the purchase and demand fulfilment from the Seller. However, the Buyer can only demand fulfilment if there is an obstacle the Seller can overcome or if fulfilment will cause such a great inconvenience or cost to the Seller that it is significantly out of proportion to the Buyer’s interest in the Seller fulfilling. Should the difficulties disappear within a reasonable time, the Buyer can still demand fulfilment.

The Buyer loses his right to demand fulfilment if they wait unreasonably long to make a claim.

Elevation

If the Seller does not deliver the goods at the time of delivery, the Buyer must call on the Seller to deliver within a reasonable additional deadline for fulfilment. If the Seller delivers the goods within the additional deadline, the Buyer can continue the purchase.

However, the Buyer can cancel the purchase immediately if the Seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement or if the Buyer notified the Seller that the delivery time was decisive.

Suppose the thing is delivered after the additional deadline. In that case, the consumer has set, or after the time of delivery which was decisive for the conclusion of the agreement, a claim for cancellation must be made within a reasonable time after the Buyer became aware of the delivery.

Replacement

The Buyer can claim compensation for a slight loss due to the delay. However, this does not apply if the Seller proves that the delay is due to an obstacle beyond the Seller’s control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences.

1. Defects in the goods – the Buyer’s rights and deadline for complaints

If there is a defect in the goods, the Buyer must notify the Seller within a reasonable time after it was discovered or should have been discovered that they want to claim the defect. The Buyer has always complained in sufficient time if it happens within 2 months. from when the defect was discovered or should have been discovered. Complaints can be made two years after the Buyer took over the item. The complaint deadline is five years if the product or parts are intended to last significantly longer than two years.

Suppose the item has a defect, and this is not due to the Buyer or conditions on the Buyer’s side. In that case, the Buyer may, by the rules of the Consumer Purchase Act, chapter 6, depending on the circumstances, withhold the purchase price,  choose between rectification and redelivery, demand a price reduction, demand the contract terminated and demand compensation from the Seller.

Complaints to the Seller should be made in writing.

1. Correction or redelivery

The Buyer can choose between demanding the defect be rectified or delivering similar items. The Seller can nevertheless object to the Buyer’s claim if the implementation of the claim is impossible or causes the Seller unreasonable costs. Correction or redelivery must be made within a reasonable time. In principle, the Seller does not have the right to make more than two remedial attempts for the same defect.

1. Price reduction

The Buyer can claim an appropriate price reduction if the item is not corrected or re-delivered. This means that the ratio between the reduced and agreed price corresponds to the ratio between the item’s value in defective and contractual conditions. If there are special reasons for this, the price discount can instead be set equal to the significance of the defect for the Buyer.

Elevation

If the item still needs to be corrected or re-delivered, the Buyer can cancel the purchase if the defect is not insignificant.

1. The Seller’s rights in the event of the Buyer’s default

If the Buyer does not pay or fulfil the other obligations according to the agreement or the law, and this is not due to the Seller or conditions on the Seller’s side, the Seller may, by the rules in the Consumer Purchase Act, Chapter 9, depending on the circumstances, withhold the goods, demand fulfilment of the agreement, demand the agreement be cancelled as well as claim compensation from the Buyer. Depending on the circumstances, the Seller will also be able to demand interest in the event of late payment, debt collection fees and a reasonable fee for undelivered goods.

Fulfillment

The Seller can maintain the purchase and demand that the Buyer pays the purchase price. If the goods have not been delivered, the Seller loses his right if he waits unreasonably long to make a claim.

Elevation

The Seller can terminate the agreement if there is a significant payment default or other significant default on the Buyer’s part. The Seller cannot withdraw if the entire purchase price has been paid. If the Seller sets a reasonable additional deadline for fulfilment and the Buyer does not pay within this deadline, the Seller can cancel the purchase.

Interest in case of late payment/collection fee

If the Buyer does not pay the purchase price under the agreement, the Seller can claim interest on the purchase price by the Late Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to the Buyer, who may then be held liable for fees under the Debt Collection Act.

Fee for uncollected, non-prepaid goods

If the Buyer fails to collect unpaid goods, the Seller can charge the Buyer a fee. The fee shall mostly cover the Seller’s actual outlay for delivering the goods to the Buyer. Such a fee cannot be charged to buyers under 18.

1. Warranty

A warranty given by the Seller or the manufacturer gives the buyer rights in addition to those the Buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the Buyer’s right to complain and claim in case of delay or defects, according to points 9 and 10.

With 30 days open purchase from the day you receive the product for all our Cosori products, we also give you a 2-year guarantee on Cosori air fryers. Remember that you must, as always, make a complaint within a reasonable time after a defect is discovered.

Our guarantees require that you have purchased the product via cosorishop.co.uk or our authorized dealers.

1. Personal data

The controller for collected personal data is the Seller. Unless the Buyer agrees to something else, the Seller, in line with the Personal Data Act, can only obtain and store the personal data necessary for the Seller to carry out the obligations under the agreement. The Buyer’s personal data will only be disclosed to others if the Seller must complete the agreement with the Buyer or in statutory cases.

1. Conflict resolution

Complaints must be addressed to the Seller within a reasonable time, cf. points 9 and 10. The parties must try to resolve any disputes amicably. The Buyer can contact the Consumer Council for mediation if this is unsuccessful. The Consumer Council is available on the phone at 23 400 500 or www.forbrukerradet.no.

Kitchentech Solutions LTD (after this referred to as KS) is the exclusive distributor of Cosori’s Airfryer products in the United Kingdom.

KS is responsible for this Website and its content (from now on referred to as the Website)—KS and KS’s partners on the Website.

National and international laws on copyright, trademarks, patents, design, trade secrets, marketing and other relevant legislation protect the Website’s content, function and design.

The content on the Website can only be used for your personal use and as it is presented, and only for use on your computer or your mobile device. You must not copy, modify, adapt, reproduce, publish or distribute content from the Website.

Without a written agreement with KS, no one may use images, texts, graphic elements, design, functions, diagrams, illustrations, videos, user manuals, recipes, recipe booklets, or other material from the Website for commercial use.

Inquiries related to this can be directed to customerservice@cosorishop.co.uk and is from now on referred to as the

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